Privacy Policy

Last Updated: 8/7/2026

Under the General Data Protection Regulation 2018, I’m required to give you information about the type of personal information I collect from you and how I intend to use the information.

Collection of Personal Information

I may collect:

basic information such as your name, address and date of birth, to identify you and know a bit about who I’m working with
contact details such as email and mobile phone number, so I can contact you in order to arrange appointments or communicate for the purposes of us working together
emergency contact details in case of a medical emergency;
payment details (if you pay by BACS ), which will be held in my bank account.

Storage of Personal Information

I will store:

electronic data such as email, mobile phone number, address, emergency contact and SMS correspondence, on devices that are password protected and accessed only by me. I will retain session logs for 5 years after our last session together, and any emails, SMS correspondence and personal information (email, phone number, address) for 1 month, following our last session together.

Please note that all client logs will be anonymised and kept separately from any contact information that might identify you.

Processing / Sharing of Personal Information

It is very unlikely that I will share your personal information. I will not sell it or use it for unethical reasons. Examples of instances in which I might need to share your personal information without your explicit consent include:

if I believe that you or another person (or people) may be at risk of serious harm, I may have to break confidentiality and contact a suitable authority (e.g. your GP or the emergency services); although I will usually attempt to gain your permission before breaking confidentiality in these instances, I retain the right to do so without your consent
if I become seriously ill, hospitalised or pass away my Therapeutic Executor (another counsellor I have chosen to cover such situations) may need to contact you to inform you of the situation and to advise you of your options
if I am required to do so by law (e.g. to pass on information relating to acts of terrorism or on-going abuse of a minor or vulnerable adult).

Your Rights

You have the following rights with respect to your personal information:

to request a copy of the personal information I hold on you (free of charge and within one calendar month)
to request that I rectify any inaccurate or incomplete personal information
to withdraw your consent for me to use/process your personal information
to request that some or all of your personal information be deleted; I can, however, decline this request whilst the information is needed for me to practise lawfully and competently
to complain to the Information Commissioner’s Office (www. ico.org.uk) if you are unhappy with any aspect of the way I have handled your personal information.